Frequently Asked Questions
Practical answers about booking, insurance, services, first visits, and choosing the right starting point.
Find practical answers about booking, insurance, services, and first visits so you can choose a clear direction without guessing or feeling like you need the perfect service first.
Wellness is waiting. New patients welcome.
Find the answer that removes the next booking barrier
Choose a topic to find the questions patients usually ask before booking, contacting the clinic, choosing a service, or preparing for a first visit.
You can book online through JaneApp. Choose the service, provider, and appointment time that best fits your schedule. If you are unsure which appointment fits, contact us first and we can help you choose.
No referral is required to book an appointment at GOW. Some insurance plans may have their own reimbursement requirements, so check your benefits if coverage is important to you.
Yes. JaneApp allows you to choose from available providers and appointment times. You can also read provider information before booking.
Your first visit usually begins with a conversation about your concern, history, goals, and comfort. Depending on the service, your clinician may assess movement, begin treatment, offer guidance, or build a care direction.
In many appointments, care begins during the first visit when appropriate. Some visits require more time for assessment, planning, or discussion before moving into treatment.
Wear comfortable clothing you can move in. For massage therapy, your therapist will explain draping and comfort options before treatment begins.
Osteopathy often focuses on whole-body movement patterns, joint mobility, posture, and recurring compensation. Massage therapy often focuses on muscle tension, stress load, soreness, and recovery support.
Physiotherapy may be the best starting point when your goal is rehab, strengthening, exercise progression, or returning to activity after injury.
Yes. We provide receipts you can submit to your insurer where applicable.
Direct billing availability may vary. Confirm with the clinic before booking if this is important for your visit.
Coverage depends on your plan and provider. Check your benefits to confirm eligible services, reimbursement limits, and referral requirements.
Yes. Your comfort matters throughout the visit. You can ask questions, request changes, or pause care at any time.
Yes. Consent is ongoing. You are allowed to stop, pause, or change direction during care.
If your presentation suggests medical assessment or another provider is more appropriate, we will help point you toward a safer right direction.
Yes. Running and gait analysis can be booked through physiotherapy and may include gait observation, movement screening, strength or mobility review, and return-to-running planning.
Yes. Ergonomic assessments are available for home office and workplace setup concerns, posture strain, and movement habits related to desk or computer work.
You can manage some appointment changes through JaneApp or contact the clinic. Please give as much notice as possible so another patient can use the appointment time.
Start with the service that best matches your main concern or use the service matcher. If you still feel unsure, contact us and we can help you choose a practical first step.
Yes. New patients are welcome. If this is your first visit, complete your intake forms before arriving so your clinician has the information they need.
Bring relevant imaging, reports, or referral notes if you have them. They are not required for most appointments, but they can sometimes help your clinician understand your history.
Appointment length depends on the service and appointment type. Check JaneApp or the fees page for available options.
You should leave with a clearer plan. That may include follow-up recommendations, home-care ideas, referral guidance, or a better understanding of what to watch for next.
No. Yoga therapy is more individualized and goal-based. Sessions may include movement, breath, relaxation, mobility, confidence building, or home practice guidance.
Yes. Some patients use more than one service when their goals involve pain, recovery, stress, movement, or lifestyle support.
Yes. If you are not sure which service fits, contact us or use the service matcher.
Some insurance plans may require a referral or specific documentation. Your insurer can confirm the details of your plan.
Visit the fees page for appointment pricing and service information.
Contact your insurer for coverage details and contact us if you need help understanding what receipt information is provided.
No. We support many concerns, but some situations need medical assessment, urgent care, imaging, or another provider.
We consider your history, presentation, goals, comfort, response to care, and the scope of the service you booked.
Yes. Questions are welcome before, during, and after care.
They are physiotherapy-led services. Depending on your concern, they may be booked as a specific assessment or included as part of a physiotherapy plan.
No. Some patients book for recurring symptoms, while others book for prevention, comfort, training guidance, or clearer movement advice.
Still deciding which service fits?
Choose the option closest to your main concern. If more than one service seems possible, start with the page that best matches your goal and use the FAQ to confirm the right direction.
Pick Your Focus
You do not need the perfect answer before booking. Start with what feels most relevant today.
Manual Osteopathy
This care path is often considered when pain, stiffness, posture strain, or recurring movement patterns are part of the concern.
Still have a question before booking?
If the FAQ answered your question, book the service that fits best. If you still feel unsure, contact the clinic and tell us what you are deciding between.
Wellness is waiting. Book your visit when you are ready.
Use JaneApp to book directly once the answer is clear, or contact us with the specific question that is still stopping you from choosing a first appointment.