Privacy Policy
How we protect personal, booking, and health information shared with the clinic.
How we handle personal, booking, and health-related information shared with the clinic.
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Our privacy commitment
Glebe Osteopathy & Wellness handles personal information with care. Booking, intake, receipts, appointment notes, and follow-up communication may include health or scheduling details.
We collect information for reasonable clinic purposes, including booking, communication, intake, care, billing, receipts, administration, privacy/security, and website operation. Health information is treated with additional care and should only be accessed by people who need it for appropriate clinic purposes.
Patients can ask how information is handled, request access or correction where applicable, and avoid sending urgent or highly sensitive health details through general website forms.
Privacy
Information we may collect
Different parts of the clinic and website may collect different information depending on how you interact with us.
Contact information
Name, email, phone number, and messages you send through contact forms or email.
Booking information
Appointment type, provider selection, scheduling details, and information submitted through booking tools.
Health information
Information you provide during intake, assessment, treatment, documentation, billing, or follow-up.
Website information
Basic analytics, device or browser information, pages visited, and interactions used to improve the website.
Payment and receipt information
Information needed to process payment, issue receipts, and support billing or insurance-related documentation.
Employment inquiries
Information submitted through career or practitioner forms, such as resumes, role interest, availability, or professional background.
Information use
How information may be used
We may use information to respond to inquiries, schedule appointments, provide care, maintain records, issue receipts, communicate with patients, manage clinic operations, support privacy and security, improve website performance, and meet legal or regulatory obligations.
We do not sell patient information. We do not ask visitors to submit urgent or highly sensitive health details through general website forms.
Health information
Personal health information
When you receive care, information related to your health, assessment, treatment, and clinical record may be considered personal health information.
Only authorized people who need access for appropriate clinic purposes should access personal health information. Privacy questions, access requests, correction requests, or concerns should be directed through the clinic’s privacy contact pathway.
Website tools
Website tools, booking platforms, and third parties
Our website may use tools such as analytics, booking links, embedded maps, contact forms, and third-party platforms such as JaneApp.
These services may collect or process information according to their own privacy practices. When you leave our website or use an external platform, review the privacy information provided by that platform.
Your rights and choices
Contact the clinic if you have privacy questions, want to ask about access or correction, or need help understanding how information is handled before you share more details.
- You can ask questions about clinic privacy practices.
- You can request access to your information where applicable.
- You can request correction where applicable.
- You can choose what information to include in general website forms.
- You can contact the clinic about a privacy concern.
- You should not use website forms for urgent medical issues.
Contact us about privacy
For privacy questions, access requests, correction requests, booking-platform questions, or concerns about clinic information, contact the clinic using the privacy contact pathway.
Privacy questions
Ask about how clinic information is handled.
Contact the ClinicAccess or correction
Contact us if you want to ask about access or correction where applicable.
Contact the ClinicBooking platform questions
Review information provided by JaneApp or contact us if you need help.
Contact the ClinicPrivacy FAQ
Answers about contact forms, booking tools, patient information, access requests, correction requests, receipts, and third-party platforms.
No. We do not sell patient information.
Use the form for general questions. Avoid sending urgent or highly sensitive health details through general website forms.
Yes. Contact the clinic if you want to ask about access to your information.
Yes. Contact the clinic if you believe information should be corrected.
Yes. Booking platforms may have their own privacy practices. Review the information provided by the platform.
Contact the clinic through the privacy contact pathway listed on this page.
Questions before sharing information?
If you are unsure what to share online, want to ask about access or correction, or have a concern about how clinic information is handled, contact us before submitting sensitive details.
Wellness is waiting. Book your visit when you are ready.
Contact us with privacy questions before sharing sensitive details, or book online when you are comfortable using the booking platform.